Support
Something not working or have an idea? Write to us and we usually reply within two business days.
Email: [email protected]
Common fixes
Charts not loading. Check your internet connection, then pull down on the chart to refresh. If prices still do not appear, the data provider may be temporarily unavailable.
Prices look different from my broker. Quotes come from third-party providers and may be delayed or differ slightly from any particular broker.
Not getting notifications. Open iPhone Settings > Notifications > WinTrade and make sure Allow Notifications is on.
Delete your account. In the App, open Settings > Delete account and confirm. Your demo trades, lesson progress and chat history are deleted with it. If you can't open the App, email us from the address linked to your account.
Prefer to talk in the app? Write to your personal manager in the in-app chat and the conversation stays in your account.
Is anything paid?
No. WinTrade has no subscriptions and no in-app purchases. If you see a charge mentioning WinTrade, it did not come from us. Contact Apple through reportaproblem.apple.com.